Refund & Replacement Policy

1. Deposit Commitments

Every smart card is customized with your unique printing details and digital link structure. Because custom materials, graphic design work, server resources, and physical printing slots are allocated immediately upon payment, the required 50% advance payment is non-refundable once processing begins.

2. Free Replacement Warranty

We offer a 30-day full replacement warranty on all products starting from the day of delivery. You are entitled to a brand-new, free replacement card (including custom printing) if:

• The card's physical NFC chip does not respond to compatible smartphones (and this is verified via our diagnostic support).
• The printed card arrives damaged, scratched, or has typographical errors that deviate from your approved configuration form.
• There is a manufacturing defect that prevents the card from functioning.

3. How to Request a Replacement

To report a defect and request a free replacement, please contact us on WhatsApp with:

• Your order name, date, and phone number.
• A short video showing you tapping the card against an NFC-enabled smartphone (ensuring the phone's NFC feature is active).
• Photos showing any physical printing damage if applicable.

Once validated by our technical team, a new card will be printed and shipped to you free of charge within 2-4 working days.

4. Exclusions

We do not offer refunds, discounts, or free replacements for:

• Damages caused by user negligence (e.g., card broken in half, deep surface scratches, exposure to extreme heat, water damage beyond specs, or chemical spills).
• Incorrect details, phone numbers, or links submitted by the user on the order form (profile corrections can be edited online, but printed details on the card surface cannot be altered post-printing without a reprint fee).
• Recipients' phones that do not have NFC capabilities (for these users, scanning the custom QR code on the back of your card is the correct alternative).

5. Order Cancellations

If you wish to cancel an order after submitting the form, you must contact us immediately within 1 hour. If design work and printing have not yet started, we will cancel the invoice. If the 50% commitment deposit has already been processed and card customization has commenced, cancellation is not possible and the card will be delivered.